[BETWEEN LINTAS TRAVEL SERVICES (M) SDN. BHD. AND ITS CLIENT(S)]
Terms and Conditions
Terms and Conditions below must be read before using this site. The usage of this site indicates acceptance of the terms and conditions below.
This site is managed by Lintas Travel Services (M) Sdn. Bhd. (hereinafter referred to as “Lintas.”) By accessing and/or use of this site, you as a client subscribing to the Lintas Booking Platform (hereinafter referred to as “Client”), hereby acknowledge that you have read and understood, and agree to the terms and conditions set out below.
Please note that Lintas may change, modify, add and delete these Terms at any time without prior notice. It shall be your responsibility to know and periodically update yourself on these terms and conditions so as to fully understand the terms and conditions applicable to the Client.
1. SCOPE OF OUR SERVICES
1.1 Lintas grants the Client the rights to access the Lintas Website and Booking Platform for flight, hotel, tours and transportation booking (hereinafter defined as “Lintas Booking Platform”). The Client is entitled to book flight, hotel, tours and transportation services which are offered in the Lintas Booking Platform on its own behalf.
1.2 Lintas provides the Client:
- Access to the database of flights hotel, tours and transportation services through the Lintas Booking Platform;
- Platform for reservations of flights, hotel, tours and transportation;
- Information relating to transactions, past activities and
- Invoicing and E-ticketing services.
1.3 The Client acquires the rights and becomes liable for all transactions/reservations made on this site.
2. ACCESS TO THE LINTAS BOOKING PLATFORM
2.1 The Client is responsible to keep the logins and passwords in a secured way and change the passwords regularly (advisable once per two months). The Client needs to use strong, secure and random passwords. The Client remains financially liable for all transactions/reservations made in the Lintas Booking Platform.
3. RESERVATIONS, CANCELLATIONS
3.1 Reservations: Reservations of flight, hotel, tours and transportation services by the Client under this site can be done in the following ways:
3.1.1 Reservations and purchase of flights, hotel, tours and transportation services made by Lintas by way of upfront deposit (wallet system)
- The Client shall be required to place any sufficient amount of deposit with Lintas’ designated bank account according to the applicable standard rules and regulations.
- Upon successful reservation of flights and/ or tours services in the Lintas Booking System, the Client acknowledges that the price for such products which the Client has reserved will be put “on hold” within the ticketing time limit until the Client has confirmed that the Client’s customers agree to purchase such ticket(s) and/or service(s).
- The ringgit amount of flights and/or tours services purchased will only be deducted upon issuance of the request by the Client to Lintas. This balance must be deducted in order to receive the airline ticket(s) and/or confirmation in relation to the successful purchase of the product or service(s).
- Lintas will then issue electronic airlines ticket(s) and/or confirmation in relation to the purchase of the hotel, tours or transportation service(s) and upload such into this site.
- Lintas will inform the Client in the event that there are changes to the price(s) and/or fare(s) displayed in the Lintas Booking Platform, Lintas will also inform the Client of the availability for the respective reservation.
- In the event that the Client has put the reservation “on hold” and does not want to proceed with the purchase, no amount will be deducted from the Client's account. However, it is the Client’s responsibility to cancel the reservation it does not want to proceed with.
- In the event that the Client has put the reservation“on hold”and no purchase or cancellation has been made within the ticketing deadline by the Client and subsequently Lintas is required to pay an ADM (Agency Debit Memo) to the respective airlines, the Client agrees that the Client shall be responsible to settle such penalty amount to Lintas.
- Upon successful reservation of hotel and/or transportation services in the Lintas Booking System, the Client acknowledges that the price for such products which the Client has reserved will be deducted immediately and be considered as instant purchase of the ticket(s) and/or service(s) as is the requirement by the third party supplier.
3.2.1 In case of cancellations of online flight , hotel, tours and/or transportation reservations, which have been made by the Client in the Lintas Booking Platform, the Client is entirely responsible for making cancellations of reservations online in the Lintas Booking Platform or by email.
3.2.2 The Client further agrees that the Client shall be strictly bound by all terms and conditions imposed by the airlines or third party supplier specifically in relation to any case of cancellations of reservations online in the Lintas Booking Platform.
3.2.3 The Client shall be bound by the cancellation policy applied by the airlines (“hereinafter defined as the “Penalties”), and applicable third party supplier, if applicable.
3.2.4 Pursuant to clause 3.2.3, the Client shall be aware of the supplier’s cancellation policy including but not limited to the airlines’ fare rules before proceeding with any reservations and purchase of flights and hotel, tours or transportation services.
3.2.5 If a cancellation is not made within the terms of the Penalties, the cancellation penalty shall be the full amount of the flights and/or hotel and/or tours and/or transportations services purchased unless specified prior to the booking confirmation.
3.3.1 This clause applies in the event that the cancellation as stipulated in Clause 3.2 is made and subsequently a refund is requested by the Client.
3.3.2 Pursuant to Clause 3.2.3 above, the Client agrees that the Client shall also be bound by the refund policy applied by the airlines (“hereinafter defined as the “Refund Policy”), or other third party supplier, if applicable.
3.3.3 The Client acknowledges that if a refund is applicable in a particular case, Lintas will proceed to process the said refund within seven (7) business days or an extended period, if required.
3.3.4 Lintas will proceed with the refund payment to the Client within fourteen (14) business days upon receipt of confirmation from the respective airlines or other applicable third party supplier, that such refund is approved.
4. PAYMENT TERMS AND PROCEDURES
4.1 All payments under this site shall be made in Ringgit Malaysia, unless otherwise agreed in writing. Prices for the services specified in the Lintas Booking Platform, in written notifications from Lintas and in the issued invoices will be stated in Ringgit Malaysia, unless otherwise agreed in writing. The invoice is available to be downloaded and printed from the Lintas Booking Platform.
4.2INVOICING AND PAYMENT METHODS OF “PREPAID” RESERVATIONS:
4.2.1 Payment online during reservation:
All reservations made should be paid to Lintas by the Client. The Client may have the following payment methods:
- Online by credit card during the reservation; if payment fails, no reservation will be made.
- Online by upfront deposit (wallet system); the balance deposit will be deducted at each transaction.
- Online by FPX method available through payment gateway.
When making online payment by credit card, please upload a truncated copy of the credit card used during the purchase as proof that you have authorized the use of said credit card. If no upload has been made, our staff may contact you to verify the payment and also to upload a copy of your truncated credit card before we are able to issue the ticket.
In the case of credit card fraud or unauthorized use of your credit card by a third party, you must contact your bank or card issuer immediately after realizing such unauthorized use. In such case, Lintas takes no responsibility over any case of credit card fraud or unauthorized use of your credit card by a third party. Lintas shall not be obliged to make refunds or repayments to you as a result of such fraud.
The Client hereby agrees that the payment terms are binding terms. If credit is extended and the invoice is not paid within seven (7) days, Lintas shall be authorized to send e-mail with the reminders to pay the invoice within three (3) days. If the Company does not pay the invoice within maximum of seven (7) business days after receipt of the email with Lintas’ invoice and statement, the Client is, even without any specific notice, in default; the consequences are stated in clause
5.1 of the terms and conditions under this site.
4.3 Hotel, tours and transportation services
4.3.1 If the Client cancels hotel and/or tours and/or transportation services (cancellation of reservation) booked online through the Lintas Booking Platform, the Client should reimburse to Lintas all penalties imposed by third parties (hotel, hotel and tours suppliers, transportation suppliers, etc.).
4.3.2 In case of no-show of the guest(s), there may be no refund paid to the Client, as stipulated by supplier terms.
4.3.3 If the guest(s) reduce the period of stay in the hotel or tour and reservation is already paid by the Client to Lintas, Lintas will return the Client the amount for the unused period after deducting the penalties and fees of the hotel, tours or other third party supplier.
4.4 Airlines tickets
The amount of the cancellation penalty (in relation to airlines’ tickets) payable to Lintas may be as follows:-
Domestic : RM 30 for each ticket, room or tour or product; and
International : RM50 for each ticket, room or tour or product.
4.5 You agree that Lintas reserves the right to invoice the Client for additional charges separately, as soon as such charges become known to Lintas.
5. RESPONSIBILITIES OF LINTAS AND THE CLIENT
5.1 In case of non-payment or delay of the payment of the invoice(s) or partly payment of the invoice(s) by the Client, Lintas shall have the rights:
- to impose a fine in the amount of 9% per annum of the outstanding amount for each day of delay;
- suspend the provision of services until full payment of the invoice(s) will be received;
- to cancel all existing flights, hotel, tours and/or transportation reservations of the Client;
- to demand payment of the penalties/cancellation costs of the cancelled flights, hotel, tours and/or transportation reservations;
5.2 If a hotel refuses services to the Client in accordance with a confirmed booking by the system or by Lintas’s reservation (due to the overbooking, congress of group reservations rules, etc.) then Lintas shall aim if possible to offer alternative accommodation within the appropriate parameters. If there is no possibility for alternative accommodation, Lintas shall return the cost of non-rendered services.
6. LIMITATION OF LIABILITY; DISCLAIMERS
6.1 The parties acknowledge that Lintas does not own or control flights, hotel, tours and transportation suppliers and other third parties that provide actual relevant services to the Client and to travelers of the Client and hence Lintas shall not be liable for any shortcomings in the work (i.e. with poor quality services) of these flights, hotel, tours and other third parties that provide the actual content and relevant services. The Client hereby agrees that Lintas shall not be liable for personal injury, illness, property damage or other loss of any nature arising directly or indirectly out of any actions of airlines, hotel, tours, suppliers or other companies or persons providing the actual service reserved through the Lintas Booking Platform. Lintas will assist, if necessary, in the resolution of disputes and other conflicts, should they arise, between the airlines, hotel, tours and the Client and / or other third parties that provide actual travel services.
6.2 Lintas shall not be liable for the unauthorized use of the logins and passwords of the Client. The Client shall be obliged to monitor the validity of the access rights of the users of the Lintas Booking Platform.
6.3 The Client agrees that Lintas shall not be in breach and shall not be liable to the Client due to Lintas’ failure or delay to fulfill any obligations agreed due to Force Majeure events, including but not limited to, pandemic, flood, fire, strike, war, civil disturbances, non-performance by suppliers or any events which are beyond the control of Lintas.
6.4 Lintas hereby agrees that Lintas will take all possible technical as well as contractual measures to ensure that the data and information provided by the Lintas Booking Platform to the Client is correct, complete and true. However, Lintas shall not be responsible for any claims arising out of the access to or the usage of the Lintas Booking Platform , including without limitation making, changing or cancellation of the reservation; Any inaccuracies or falsification in the displayed information; Any act or failure to act with respect to publication of information; the availability, the functioning or malfunctioning of the Internet, or by force majeure or breakdown of data lines between the system server and the system’s interface.
6.5 The Company acknowledges that the system and the database are the properties of Lintas’ contracted companies and that neither the system, nor database may be copied, downloaded, hyper linked or in any manner used or redistributed in whole or in part except by the Client and Client’s travelers’ for the sole purposes of viewing information regarding, and making, changing and canceling reservations at hotel, tours and/or other destinations.
7. DEFAULT AND TERMINATION
This Agreement shall terminate upon any of the following events:
(i) The written mutual agreement of both Parties;
(ii) Upon agreement of mutual termination, either Party serves a thirty (30) day advance notice of termination to the other Party;
(iii) The insolvency of any Party, or the placing of its business in the hands of a receiver, trustee, custodian, or administrator, following notice of termination from another Party, except in the case that the solvent Party may expressly agree to waive (with or without conditions) this termination right.
In the event of termination (including completion of performance), the obligations of the Parties shall be as incurred up to the date of termination. The provisions of this Terms and Conditions dealing with confidentiality, representation and warranty, dispute resolution, and such other provisions as are necessary in order to resolve any post termination disputes shall survive termination.
8. DISPUTE RESOLUTION
8.1 The Parties agree that they will take all measures to settle disputes and disagreements that may arise out or in connection to this site by negotiations.
8.2 If the Parties cannot reach an agreement on the contentious issues related to the fulfillment of the obligations under this site, the disputes shall be settled under the Malaysian law. Each party agrees that the courts of Malaysia shall have the jurisdiction to settle any dispute or claim arising out of or in connection with this site.
9. CONFIDENTIALITY AND PRIVACY
9.1 The Parties must undertake to not at any time disclose the confidential information contained in this site including all related business, affairs and any data supplied in connection with this site.
9.2 The obligations of the Parties with regards to confidentiality shall not apply to publicly available information.
9.3 The Client needs to receive consent from their travelers and/or employees to process personal data of travelers and employees. By sending personal data of travelers and employees to the system and/or creation of profiles, the Client guarantees the availability of such consent. The Client entrusts Lintas and other involved parties, who are required to process personal data for fulfilment of ordered services, processing of personal data. The Client is responsible to the owners of personal data. Lintas and involved parties shall not be obliged to obtain consent of the personal data owners to process their personal data. The Client shall undertake to unconditionally compensate Lintas the expenses related to the absence of the consent of the travelers and employees to process their personal data.
9.4 Lintas will endeavor to comply with the requirements of relevant data protection legislation when performing its obligations under Lintas Booking Platform.
10.1 These terms shall constitute the entire agreement and understanding between you and Lintas on the subject matter thereof, and shall supersede all prior agreements whether written or oral, between you and Lintas concerning the subject matter thereof.
10.2 In the event that any provision is determined to be unenforceable or invalid by any court of competent jurisdiction, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law and such determination shall not affect the validity and enforceability of any other remaining provisions.
10.3 Failure by either Party to enforce any provision of these terms at any time shall not be construed as a waiver of each Party’s rights to enforce the breach of such provision or any other provision in these terms or as a waiver of any continuing, succeeding or subsequent breach of any provision or other provisions of these terms.
You may not assign or transfer your rights or obligations under these terms, without Lintas’ prior written consent.
Lintas reserves the right to amend or repeal the terms (or parts thereof) in Lintas’ sole discretion. Lintas may amend the terms at any time by posting a variation on the site. The latest version of the terms will supersede all previous versions.